JEVS Human Services Supports for Independence - Pennsylvania

Pennsylvania

Frequently Asked Questions

Below are answers to many common questions. For further assistance, please contact us.

Why are employees/personal care assistants' paychecks mailed to my home instead of their home?

Paychecks for personal care assistants/employees must be mailed to the employer's/consumer's home address because the consumer is the employer. The employer/consumer must give the paycheck to his/her own employee(s)/personal care assistant(s). The only time a paycheck can be mailed directly to an employee's/personal care assistant's home is if the employee/personal care assistant no longer works for his/her employer/consumer and the employer/consumer has given permission to do so.

If I want to hire an additional employee/personal care assistant or replace the employee/personal care assistant I already have, who should I contact for assistance?

Please contact your Resource Coordinator for assistance. The Resource Coordinator will be able to mail you the required forms that need to be completed in order to hire a new employee/personal care assistant, and will be able to answer any questions regarding this process.

What should I do and who should I contact if my level of need has changed?

In this case, you would need to contact your Service Coordinator or Resource Coordinator to request a reassessment of the hours that are approved for you. At the discretion of the coordinator, he/she will perform a reassessment to determine if your level of need has changed and if so, he/she would be able to request an increase or decrease in hours.

What should I do if I want my employee/personal care assistant to travel with me on vacation or business?

Your must first inform your Service Coordinator or Resource Coordinator before scheduling your employee/personal care assistant to travel with you.

Who should I notify if my employer/consumer goes into the hospital, nursing/rehab facility or passes away?

You should immediately notify your resource coordinator, service coordinator or payroll representative when your employer/consumer is admitted into a hospital, nursing/rehab facility or passes away. You are unable to login/logout of Tele-PAY^™ or submit TeleForms for any time between the hospitalization and returning home, or after the date of the consumer's death.

Am I paid a higher pay rate for holidays and/or a rate differential?

No. You are paid only for hours that are worked and are in accordance with your employer's/consumer's service plan. Personal Care Assistants are paid $1.00 more an hour for weekend services and there is a separate rate for those who work on the Priority Care Phone for emergency fill-ins.

Where can I find information about health benefits or financial assistance?

The following are programs that may be available to assist you:

For health assistance:

AdultBasic for adults between ages 19 to 64.
Children's Health Insurance Program (CHIP) for people under age 19.

For more information, please visit: http://www.ins.state.pa.us, and click on the "AdultBasic" or "CHIP" icon for more details about each program.

For financial assistance:

You can apply for student aid by submitting a Free Application for Federal Student Aid (FAFSA) on their website: www.fafsa.ed.gov. Also, you should contact the financial institution in which you wish to enroll in. To research free scholarships, please visit www.FASTWEB.com.

How can I find out about job opportunities in my area?

For possible job opportunities, call 267-298-1394.

Am I supposed to perform tasks that are not on my employer's/consumer's service plan?

No. Your employer/consumer should periodically review his/her service plan, so that you can perform the basic and ancillary tasks accordingly. If your employer/consumer has you performing tasks that are not on his/her service plan, please immediately inform your Resource or Service Coordinator.

How can I confirm the amount of paid/unpaid hours I have logged for Tele-PAY^™?

Contact your payroll representative for assistance.

If I work for a different or additional consumer, do I need a new pin number?

No. There is one PIN number assigned for each employee/personal care assistant, and it is used for any employer/consumer you work for.

I know that I logged in/out completely for Tele-PAY^™. Why am I receiving a message asking me to contact the Call Center? Is this because I missed a login/logout?

There is actually more than one reason this can occur. The main reasons are because the PIN # was entered too quickly, the call was made from an unauthorized phone number, or the call was made from a private number that was not unblocked. To correct your time, you must contact your Payroll Representative or Call Center Specialist.

How can I submit my hours for payroll if I am unable to login/logout for my employer/consumer because of one of the following reasons?

My employer's/consumer's phone is out of service.
I am out of the home with my employer/consumer.
I forgot to login/logout.

Contact the Call Center at (267) 298-1364 to report your hours. The Call Center will document your hours and mail you a TeleForm with your hours for your employer's/consumer's signature. The TeleForm must be signed and mailed/faxed by the appropriate deadline in order for payroll to be processed. You must also notify your payroll or Tele-PAY^™ representative of the consumer's phone issue(s).

Do I have an alternative to paying the high fees charged by banks and check cashing agencies to cash a check because of one of the following reasons: "I do not have direct deposit" or "I do not have a bank account."

All Personal Care Assistants are eligible to receive a TotalPAY Card, which is similar to an ATM card. Cash withdrawals from a bank teller are free. Personal Care Assistants also get one free withdrawal from bank ATMs, without fees, after you receive each pay voucher. Additional withdrawals between payrolls will cost $1.50 per transaction. If you have questions or require further information, contact us at 267-298-1352.